Refund Policy
Effective Date: 2025-03-31
At VSB Academy, we strive to provide high-quality online courses and a seamless learning experience. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
- Refund requests must be made within 48 hours of the purchase.
- Refunds are only applicable to first-time purchases of a course.
- No refunds will be issued after the 48-hour period has passed.
- Course access must not have been extensively used (e.g., more than 20% of the course content viewed).
2. How to Request a Refund
To request a refund, please contact our support team at info@vsbacademy.com with the following details:
- Full Name
- Email Address used for registration
- Course Name
- Purchase Date
- Reason for Refund Request
Our team will review your request and process eligible refunds within 5-7 business days.
3. Non-Refundable Items
We do not offer refunds for the following:
- Courses purchased with promotional discounts or bundled packages.
- Certificates, downloadable materials, and digital content not part of a course package.
- Courses accessed beyond the refund eligibility criteria.
4. Payment Processing & Refunds
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your bank or payment provider.
5. Changes to the Refund Policy
VSB Academy reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised 2025-03-31
For any further inquiries, please contact our support team at info@vsbacademy.com